How Do Images Influence Website Conversion?

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Images are very effective in generating interest, showcasing your product and drive a person to a call to action. Adding images to a site also leads to an increase in time spent on the site. This is because a visitor spends more time exploring the product. According to Neilson pictures are treated as important content and scrutinized by the visitor.
When you were last booking a hotel room, apart from prices, what was the one thing that you spent time looking at?
You were scrutinizing the hotel by looking at the images on their website, weren’t you?
But at the same time when images are not used correctly it can be a source of frustration. Imagine you want to look at what a room looks like and the image is so small you cannot tell clearly whether it is good or not. This leads to a bad user experience and potentially a loss of sale.

Here is how Four Seasons uses image & colour to guide you to their call to action.

How do images improve conversion
They use a big image on their home page to create an immersive environment and then they use the colour red as the background for their ONE call to action, Make A Reservation.
We are programmed to stop and pay attention as soon as we see the colour Red. This not only assists in guiding your vision to the call to action but also gets you to pay attention to it.

This is Peter Island Resort; they have some impressive imagery on their site. One of the rotating images is of this model in the water. Studies show image of a pretty women make men impatient and they look for immediate gratification (in this case it would be making a reservation) but this picture while doing the job per the study it is leading the viewer away from the content on her left.

How do images improve conversion

If the content was placed from her left to her right it would have lead to better focus and engagement with the message.

Look at the result of this heat map generated from an eye tracking study and the impact of the models looking at the product or towards the message.

Eye tracking: how images improve conversion

The red areas in the image are where people focussed the most. It was directly influenced by where the model was looking.

In the first instance the viewers only saw the headline when the model looked directly back at you. When it was switched to the model looking at the shampoo you can clearly see (marked by the red hot area) how it leads to the looker following her line of sight.

It had the similar effect in the second instance too. The headline and the image of the product become the focus of attention.

When Google launched Google plus,this is how they announced it on their homepage.

How do images improve conversion

Anybody who came to their homepage saw the big blue arrow leading their eyes to the +You button on the page. It was a clear way of directing the visitor to the call to action and reduce distractions by making the arrow so prominent.

How we use colours and an arrow to guide your line of sight.
This site has one very clear goal. We want you sign up for blog updates. There are two ways we are guiding you to sign up by targeting your line of sight on the home page.
1-The colour: The colour orange stands out from everything else around it and it is a trust colour. This highlights the Call to Action.
2-The arrow: The arrow here reinforces what I am trying to do with the colour and guide your vision to the sign up button.

How do images improve conversion

Conclusion:
When deciding on using images and colours keep in mind how it is impacting the visitor and how it is guiding the visitor to the one main goal of your site.
-Make sure the image you are using is in context with what the visitor is looking for.
-If you use the right image it will increase engagement.
-Size of the image matters
-The colours used for the call to action and the images used are part of non-verbal website intelligence

What are you doing with the images on your website and how are you using it sell rooms?


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About RAJESH RAJAN

Raj has spent 8 years in the industry working in various departments. Specializes in Revenue Management and leverages Online Marketing to grow direct revenue. And, now he is working on building a software platform, based on Online Behaviour Targeting, to continue growing direct revenue for hoteliers.

  • http://www.danieledwardcraig.com Daniel Craig

    Interesting analysis, Raj – thanks for the post. I’d be curious to know if an ad is more likely to attract attention if the model is looking straight at you rather than at promo copy. Love the Four Seasons’ new site. $18 million, but well spent!

    • raj

      Thanks Daniel. In both cases when the model was looking directly at you the engagement with the copy was lower because the model becomes the focus of attention. The Four Seasons did spend quite a bit on their site. I like how they use the big images as a property showcase and reduced distractions by making the options on the top menu small.

  • Donato Ortega

    Great information. It is very interesting. What do you think is more engaging for a hotel web site visitor. To have several images changing at the home page or just have one great picture and the photo gallery placed in a different place within the web site?

    • raj

      Hi Donato, If a gallery is set up at the home page then the timing of how fast the images are moving is important(if they change too fast then they don’t make a positive impact and just become a distraction). I prefer using a big static image and give the option of scrolling similar to what kiwicollection.com does on their property pages(http://www.kiwicollection.com/hotel-detail/london-syon-park-a-waldorf-astoria-hotel).
      Here is a post by conversion company on the topic of gallery usage on home page but it does not include any hotels in its article but it is a great article and gives a good understanding about how to use galleries – http://www.widerfunnel.com/conversion-rate-optimization/rotating-offers-%E2%80%93-the-scourge-of-home-page-design
      You can also do A/B testing for your owns site. This is a good paid tool for it http://visualwebsiteoptimizer.com/ and google.com/websiteoptimizer is a good free tool.

    • http://in.linkedin.com/in/anilvarghese01 Anil Varghese

      @Donato, a photo slideshow with 5-7 great images on homepage would help the user get a overall experience of the property without scroll/clicks. Optimize the image to make it load faster. Additionally, Photo Gallery link is a must with lot more images. Both factors help in improving user experience.

      • raj

        The speed of the slideshow and indicating how many images are in the slideshow also make a difference. If the photos change to fast it acts as a distraction and can lead to drop in conversion.

  • http://www.banjavrujci.eu Banja Vrujci

    Great article.

    • raj

      Thanks Banja.

  • http://www.first10marketing.com Arjun Rajkumar

    Hi Raj,

    We have a client who wants to improve his hotel website by adding attractive images, but has been procrastinating on this for a while. I think this article will give him the push that’s needed. Shall forward it to him! Nice analysis!

    Arjun

    • raj

      Hi Arjun,
      Images help in engaging the visitor, increase time on site, showcase the room and help in sales. The only time it is not going to be helpful or cause frustration is when the image is not related to the product or it is just not big enough to get an idea about what the product looks like.
      Thanks,
      Raj

  • Pingback: How Can Reducing Choices Improve Direct Bookings? | Rethink Hotels

  • http://WWW.LIMORIDE.COM Gary

    Hi Raj,

    Very Helpful information . I am glad I found this article as it precisely hones in on my current company sites overhaul from our current site . In your honest opinion please shed some insight on our temporary page under development. We too have integrated the home page Slider Concept to have each image identify with our company slogan ” For Work , For Life , Forever” . I know this thread opened a while back but am interested in your thoughts and impression it offered to you upon your visit. Here’s the link ( Content not ready yet) http://www.demo4projects.com/html/limoride/index.html

    • raj

      Hi Gary,
      Thanks for the comment.
      I had a look at your site and here are my few observations.

      -Scrolling image gallery: The speed of it needs to be slower or it shouldn’t scroll at all and give user the option to click to the next photo. Here is a post on how scrolling gallery can hurt conversion. Also, because of the scrolling speed it took me a few seconds to notice the one minute quote button on the top right. http://www.widerfunnel.com/conversion-rate-optimization/rotating-offers-the-scourge-of-home-page-design
      -Each scrolling image should have a call to action. This could be a one minute quote option or call now. The idea is to get the user to take action and give them multiple opportunities to do so.
      - Do not use stock photos. Use real customer photos if possible. This is a good example real customer photos with reviews http://basecamp.com/
      - Another important factor is I don’t know who am I going to end up talking to if I call. And, I don’t see who is behind the business who is going to take care of transportation on a very important event of a customer’s life. Read this about how adding to real people photos increased call volume for a busines. http://visualwebsiteoptimizer.com/split-testing-blog/human-landing-page-increase-conversion-rate/
      - There is a lot of content on the site which might not be read and is just overwhelming a visitor. Example, one of the tabs is Business, only when I clicked I knew it is actually for making a booking or opening an account. “Business” to me didn’t tell me anything about options I am going to get. Question in my mind was, if I am a business I should be clicking it? or if I want to do business with you I should click? Then the first option is “open an account”, and I thought why?
      - I also saw you are points for people who create an account and sign up for the program. Now this process has a PDF form which has to be downloaded, then printed, then filled out and then faxed or emailed back to you. Now, think about when was the last time you took that time and put in so much effort to join any program? And if you liked the process? So, if possible see if you can automate this process.
      I am gonna close this comment here as it is getting quite long. Overall you can learn a lot by testing out things and making it really simple and obvious for people to book or contact you.
      Hope this helps you.
      Raj

  • rajeshrajans

    Hi Gary,
    Thanks for the comment.
    I had a look at your site and here are my few observations.

    -Scrolling image gallery: The speed of it needs to be slower or it shouldn’t scroll at all and give user the option to click to the next photo. Here is a post on how scrolling gallery can hurt conversion. Also, because of the scrolling speed it took me a few seconds to notice the one minute quote button on the top right.http://www.widerfunnel.com/conversion
    -Each scrolling image should have a call to action. This could be a one minute quote option or call now. The idea is to get the user to take action and give them multiple opportunities to do so.
    - Do not use stock photos. Use real customer photos if possible. This is a good example real customer photos with reviews http://basecamp.com/
    - Another important factor is I don’t know who am I going to end up talking to if I call. And, I don’t see who is behind the business who is going to take care of transportation on a very important event of a customer’s life. Read this about how adding to real people photos increased call volume for a busines.http://visualwebsiteoptimizer.com/spl
    - There is a lot of content on the site which might not be read and is just overwhelming a visitor. Example, one of the tabs is Business, only when I clicked I knew it is actually for making a booking or opening an account. “Business” to me didn’t tell me anything about options I am going to get. Question in my mind was, if I am a business I should be clicking it? or if I want to do business with you I should click? Then the first option is “open an account”, and I thought why?
    - I also saw you are points for people who create an account and sign up for the program. Now this process has a PDF form which has to be downloaded, then printed, then filled out and then faxed or emailed back to you. Now, think about when was the last time you took that time and put in so much effort to join any program? And if you liked the process? So, if possible see if you can automate this process.
    I am gonna close this comment here as it is getting quite long. Overall you can learn a lot by testing out things and making it really simple and obvious for people to book or contact you.
    Hope this helps you.
    Raj

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